Common questions
Quick answers to the most common questions about artist.tools. Click any question to jump to the full guide.
Getting started
How do I get started? — Onboarding checklist for artists, curators, and teams.
How do I get started as an artist? — Full artist workflow walkthrough.
How do I get started as a curator? — Full curator workflow walkthrough.
How do I sign in? — Google, email, and password login.
Bot detection and safety
How does artist.tools detect bot activity? — Detection signals, scoring, and labels.
My playlist was flagged as risky. What do I do? — Dispute steps and evidence.
What do I do during a bot attack? — Protocol, documentation, and escalation.
What are Bot Detection Alerts? — How to enable and manage alerts.
How do I spot fake playlists? — Video guide on identifying suspicious playlists.
Search and discovery
How do I search for playlists? — Search filters, contacts, and sorting.
How do I contact playlists? — Outreach workflow, templates, and best practices.
How often should I follow up with curators? — Contact frequency and etiquette.
How do I submit to playlists on the free plan? — What contact info is visible on free vs. paid.
How do I pitch to Spotify editorial? — Using the Editorial Pitch Generator.
SEO and rankings
How do I find keywords for my playlist? — Keyword Search, badges, and filtering.
How do I track my playlist's search rankings? — Playlist SEO tab overview.
How does the Spotify search algorithm work? — Matching, ranking, and engagement signals.
How does the Spotify search index work? — Indexing, removal, and recovery.
What is the Keyword Page? — Top 50 rankings, Content Analysis, and Similar Keywords.
Dashboard and organization
How do I save and organize playlists? — Folders, table view, and exports.
How many artists can I monitor? — Unlimited tracking on all plans.
Are there keyboard shortcuts? — Sidebar, search, and folder selection.
Account and billing
What plans are available? — Free, Artist, Industry, and Developer Access.
How do I manage billing? — Stripe portal, invoices, and cancellation.
I was charged after cancelling. Why? — Stripe timing and refund process.
How do team accounts work? — Invitations, roles, and billing.
How do I add someone to my team? — Send invitations and manage members.
How do I join a team? — Accept an invitation link.
How do I change my password or email? — Google unlinking and password reset.
Data and metrics
Where does genre data come from? — Spotify metadata and how to refresh.
How is Listener Estimate calculated? — 14-day growth, caps, and limitations.
What do "Unchecked," "Queued," and "N/A" mean? — Data status labels and refresh cycles.
What does the "Possibly AI" badge mean? — DSP mirroring and dispute process.
API and developers
Where is the API documentation? — ReadMe link and Developer Access requirements.
What are the API terms? — Rate limits, data usage, and attribution.
Privacy and security
Is artist.tools GDPR compliant? — Data collection, storage, and rights.
How do you process my data? — Collection, use, and sharing.
How do I report a security vulnerability? — Responsible disclosure guidelines.
Still need help?
Use the live chat in the app (bottom-right corner) or visit our Contact Support page.