Team Accounts

Team Accounts allow you to consolidate billing, share resources, and manage multiple team members under a single workspace. This feature is currently in Beta and available exclusively to paid plan subscribers.

Overview

When you create a Team Account, you'll be able to:

• Manage shared resources across your team

• Reduce subscription costs with discounted rates

• Consolidate billing into a single invoice

• Control access and permissions for team members

The Team dashboard is at /settings/teams. The page title is Team with the description Manage your team and its members and a Beta badge.

Prerequisites

Before creating a Team Account, you'll need:

• Paid plan – Only users on a paid plan can create teams

• Valid payment method – A Stripe payment method must be set up to create and manage teams

• Admin permissions – Team creation and management are restricted to team owners and administrators

Creating Your First Team

To create a new team:

1. Navigate to Settings from your user menu or sidebar

2. Select Team from the settings menu (you'll see a Beta badge)

3. Fill in the Team Name field in the Create a Team form

4. Click the Create Team button

5. Complete the Stripe payment method setup when redirected

6. You'll be returned to the Teams dashboard with a success banner and an Invite Members button

Understanding Billing and Customers

When you create a team, a completely separate Stripe customer account is created for the team. Your individual customer account and team customer account are entirely separate entities with their own billing settings, payment methods, and invoice history.

How Billing Works for Teams

• Team Owner/Creator: Sets up a new payment method specifically for the team. This payment method is charged for all team member subscriptions.

• Team Members: When someone joins your team, their existing individual subscription is automatically canceled and prorated. They'll receive a credit for any unused time.

• Consolidated Billing: All team member subscriptions appear as a single consolidated invoice each billing period.

• Discounted Rates: Team members receive a 15% discount:

  • Artist Access: $12.75/month per seat

  • Industry Access: $51.00/month per seat

Inviting Team Members

Only team owners and administrators can send invitations. The Invite button is in the top-right corner of the Teams dashboard. If payment issues exist, the tooltip shows You need to resolve payment issues before inviting members.

See Invite team members to your team for a step-by-step guide.

Accepting an Invitation

When someone receives a team invitation, they can join by clicking the invitation link, logging in, reviewing the invitation details on the Team Invitation page, and clicking Join Team. See Join a team from an invitation for details.

Managing Your Team

The Teams dashboard provides different views depending on your role.

Overview Tab

All team members can view the Overview tab, which displays:

• Team Card – Shows the team name and total member count

• Team Members – Displays all team members in a table with columns: User, Role, Plan, and Joined. The current user row gets a You badge.

• Team Billing Estimate (Admins only) – Shows the estimated monthly cost

Team Billing Tab (Admins Only)

Team administrators see the Team Billing tab, which redirects to the Stripe billing portal. The tab shows Billing is managed by your team and Use team billing to manage seats, payment methods, and team subscription details. Non-admins see Contact your team owner or admin for billing changes.

Settings Tab (Admins Only)

Administrators can update the team name, manage billing, and delete the team.

Member Management

Removing a Team Member (Admins Only)

1. Navigate to the Overview tab on your Teams dashboard

2. Locate the member in the members list

3. Click the Remove button next to their name

4. Confirm the action

Changing a Member's Plan (Admins Only)

Administrators can change a member's access level from the members list. Plan changes are prorated and adjustments appear on the next invoice.

Leaving a Team (Members)

Non-owner team members can leave a team from the Overview tab:

1. Go to the Overview tab

2. Find your own entry in the members list

3. Click the Leave Team button

4. Confirm your decision

User Roles and Permissions

Team Accounts have three distinct role levels:

Team Owner

• Created the team and has full administrative access

• Can invite and remove members, access all tabs, update settings, and delete the team

• Can promote other members to Admin status

• Cannot leave the team (must delete it or transfer ownership)

Team Admin

• Can invite and remove other members

• Can access Team Billing and Settings tabs

• Can update team name and manage billing

• Cannot delete the team

Team Member

• Can view the Overview tab only

• Can see team information and the members list

• Can leave the team

• Cannot invite members, access billing, or change settings

• Cannot remove other members or change plans

Troubleshooting Common Issues

Payment and Billing Issues

Invitation Issues

Access and Loading Issues

Limitations and Known Behaviors

• Beta Status: As a Beta feature, Team Accounts may experience occasional instability

• No Bulk Invites: You must send invitations one at a time

• Plan Restrictions: Only Artist Access and Industry Access plans can be assigned to team members; Developer plans are not available

• Single Team Per User: Users can only belong to one team at a time

• Proration Only: When joining a team, existing subscriptions are automatically canceled and prorated

• No Guest Access: All team members must have artist.tools accounts and be logged in

• Invitation Expiration: Invitations expire after 7 days and cannot be extended

• Payment Dependency: All team features require a valid payment method; suspended payments block most administrative actions

What's Next

• Invite team members to your team

• Join a team from an invitation

• Billing and Payments for invoice management

• Account Settings for individual preferences

• Pricing Page to understand plan differences

Getting Help

If you encounter issues with Team Accounts, gather the following information before contacting support:

• Your team name

• The specific error message you're seeing

• The email addresses involved (for invitation issues)

• Timestamp of when the issue occurred

• Your role in the team (Owner, Admin, or Member)